About CISVic
Community Information & Support Victoria (CISVic) is the peak body representing local community information and support services (formerly Citizens Advice Bureaus). Our local services assist people experiencing personal and financial difficulties by providing information, referral and support services including Emergency Relief.
We direct people who need help to local centres for services. We liaise with local, state and federal governments on behalf of local centres for funding and support. We undertake research and training.
CISVic and its members are committed to volunteering and offer a range of opportunities for people to work with us. And we seek and arrange funding from philanthropic organisations and private donors.
Our Mission & Values
CISVic is the peak body for the community information and support sector in Victoria. It assists its member agencies to provide support services to all in their local communities including vulnerable and disadvantaged people. Such services aim to uphold the dignity of all, respond to community needs, alleviate the impact of poverty and promote social justice.
We are committed to ensuring that our members have access to relevant and high-quality sector development (including networking, research and training opportunities), representation, advocacy, and operational support.
Connections
We value and rely on our connections with our members and key stakeholders to inform our work.
Empowerment
We empower communities with information and holistic support.
Integrity
We are accountable and authentic in all our dealings.
Equity
We work towards a socially just society for all.
The CISVic Board
Our dedicated and experienced Board of Directors brings together diverse expertise and a shared passion for our cause. Committed to guiding our organization towards success, they provide valuable leadership, strategic vision, and governance. Meet our esteemed Board members below.
President
Ben Smith
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Ben Smith is CEO of Mornington Support Centre. He is an eternal optimist who loves to dream. You’ll find him in a coffee shop talking about life’s important things.
Vice President
Jenny Elvey
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Jenny is the General Manager of Bendigo Family and Financial Services Inc with over seventeen years’ experience in leading the agency, seeing Shepparton Family and Financial Services open in 2019 and this year Cobram Family and Financial Services open.
Jenny has led the agency’s as General Manager and Financial Counsellor as well as providing supervision and support for ER and NILs workers. Jenny regularly conducts Financial Literacy education workshops in schools, TAFE’s and to the long term unemployed though various community organisations and is now working closely with mental health services providing at call financial counselling. Jenny holds a Diploma Community Welfare Work; Diploma Community Services Financial Counselling; Diploma Counselling; BA Visual Arts; No Bullshit Therapy and Mental Health First Aid for Financial Counsellors and is currently a member of FCVic and the Australian Counselling Association.
Jenny is also a member of Strathfieldsaye CFA and was awarded (2014) the National Emergency Medal for her Peer Support Work with the CFA during the Victorian fires 2009.
Treasurer
David Farrugia
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David joined our Board early in 2025, bringing with him an extensive background in accounting and business. Graduating with a Bachelor of Business (Accounting) degree, David commenced his accounting career over 30 years ago with roles at Arthur Andersen and Price Waterhouse Coopers for a combined total of 11 years, where he also achieved Chartered Accountant status in 1996. In 2001, David starting his own bookkeeping practice, offering more than just financial record keeping. With a commitment to a practical, hands-on approach, David works closely with business owners and managers to enhance operational efficiency, improve cash flow management, and drive profitability. David became a registered BAS Agent in 2011 and, in 2017, transitioned from Chartered Accountant to join the Institute of Certified Bookkeepers. His experience includes working with not-for-profit organisations, notably four university student associations and a religious charity, further enriching his understanding of diverse financial environments.
Board Member
Sharon Henderson
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Sharon Henderson has been the President of BANSIC for six years and involved as a volunteer for more than 10 years. She was instrumental in expanding the scope of services to meet the greater needs of their local community. Initially, a community psychiatric nurse, she later retrained as a lawyer and predominantly worked in social welfare and human rights in Australia and Ireland. For greater than 30 years Sharon has contributed to community organisations, both on committees and on the ground. Her interest lies in supporting those without a voice whether they be asylum seekers, the disadvantaged or people with disabilities.
Board Member
Rose Paduano
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Rose has been the Executive Officer at BayCISS since 2022 and was previously the Manager of Service Delivery and Operations at Port Phillip Community Group for 10 years.
Rose has extensive experience as a psychologist and manager within both the Community and Education sectors. She has worked in tertiary research, family counselling, private practice, occupational rehabilitation and migrant resources.
Rose is an advocate of social equity, strengths-based practice and lifelong learning.
Board Member
Ian Parker
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Ian graduated with a PhD in Physics from Monash University after completing BSc (Hons) and Dip Ed at the University of Melbourne. He subsequently spent nearly 20 years with APM/Amcor before returning to Monash University, delivering lectures in commercial paper making and paper properties to Masters Degree students, raising funds for research and supervising research students. In 1994 he was asked to take on the additional role of representing both Australia and New Zealand on the ISO technical committee for pulp and paper industry standards and for many years chaired the Australian committee responsible for these standards. While recently relinquishing these roles he continues involvement with ISO as convenor of a working group responsible for the revision of a group of standards.
After official retirement Ian joined BANSIC, the Heidelberg support and information agency, and took on the role of President during a difficult period in the life of the organisation. With the experience in this role he joined the board of CISVic and, as a board member, seeks to use his specific skills to assist CISVic in its critical support and advocacy for the disadvantaged members of Victorian society. From time to time he has also chaired church leadership groups.
Together with his wife, Ian enjoys spending time interacting with their grandchildren. Although his days of active participation in sport are in the past, he continues to enjoy choir singing and listening to music, reading, genealogy and gardening, particularly with productive plants and Australian natives.
Board Member
Lucas Testro
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Lucas is the Director of Policy and Communications at Council to Homeless Persons, Victoria’s peak body representing organisations and individuals working to end homelessness. He has more than 20 years experience as a strategic storyteller, media producer and creative leader working in the film & television, communications and community services sectors. He has developed campaigns to help organisations such as National Missing Persons Week, the Royal Dental Hospital of Melbourne, and the National Trust grow their public engagement; and created activist art projects promoting issues such as refugee rights and youth voices in the 2022 election. Lucas is passionate about social justice and the power of art and creativity to spark social change and elevate marginalised voices.
The CISVic Board
Our dedicated and experienced Board of Directors brings together diverse expertise and a shared passion for our cause. Committed to guiding our organization towards success, they provide valuable leadership, strategic vision, and governance. Meet our esteemed Board members below.
Chief Executive Officer
Kate Wheller
Kate has worked in the community information and support sector for over 23 years.
Kate is a Welfare Worker with Community Business Management qualifications. She has worked in direct service roles and managed teams of both paid staff and volunteers.
She has led CISVic for over 10 years, overseeing many major projects and contracts with a range of stakeholders including all levels of government.
Peak Body Team
Helen Byrne
Trainer
Razi Pilli
Policy and Communications Advisor
Meagan Skehill
Sector Development Manager
Tracey Swadling
Executive Assistant
Jill Wilson
Volunteer Development Manager
CISVic Branch Staff
Claire Kartsidimas
CIS Merri-bek Branch Coordinator
Kylie Farrugia
CIS Merr-bek Support Worker
Daniela Markovic
CIS Glen Eira Branch Coordinator
Ziki Whitfield-Rogers
CIS Glen Eira Team Leader
The CISVic Team
Led by our esteemed Executive Officer, our dynamic team combines passion, expertise, and a shared commitment to CISVic’s mission. With their visionary leadership, strategic direction, and operational proficiency, they drive our initiatives forward and ensure the successful implementation of our programs and services.
Chief Executive Officer
Kate Wheller
Kate has worked in the community information and support sector for over 23 years.
Kate is a Welfare Worker with Community Business Management qualifications. She has worked in direct service roles and managed teams of both paid staff and volunteers.
She has led CISVic for over 10 years, overseeing many major projects and contracts with a range of stakeholders including all levels of government.
Peak Body Team
Helen Byrne
Trainer
Razi Pilli
Policy and Communications Advisor
Meagan Skehill
Sector Development Manager
Tracey Swadling
Executive Assistant
Jill Wilson
Volunteer Development Manager
CISVic Branch Staff
Claire Kartsidimas
CIS Merri-bek Branch Coordinator
Kylie Farrugia
CIS Merr-bek Support Worker
Daniela Markovic
CIS Glen Eira Branch Coordinator
Ziki Whitfield-Rogers
CIS Glen Eira Team Leader
Our Strategic Plan
The CISVic Board, in consultation with staff and member agencies, develops a strategic plan which responds to the needs of our membership, the communities they work with and the social, economic and political environment.
Our new plan reflects the evolution of our organisation and role as a peak body. Our member agencies are central to everything we do.
The Strategic Plan informs our operational activities, and the Board monitor the implementation closely.
Annual Report 2024–2025
Read the 2023–2024 CISVic annual report using the link below or browse all of our reports here.
Our Branches CIS Glen Eira
Providing direct assistance to residents of the Glen Eira City Council, located in Glen Huntly.
info@cisgleneira.org.au
03 9571 7644
Our Branches CIS Merri-bek
Providing direct assistance to residents of the Merri-bek City Council, located in Coburg.
info@cismerri-bek.org.au
03 9350 3737
Where to next?
If you have any questions about CISVic and the work we do, please get in touch. Alternatively, you can continue to explore our website for the resources you need.