About CISVic

Community Information & Support Victoria (CISVic) is the peak body representing local community information and support services (formerly Citizens Advice Bureaus). Our local services assist people experiencing personal and financial difficulties by providing information, referral and support services including Emergency Relief.

We direct people who need help to local centres for services. We liaise with local, state and federal governments on behalf of local centres for funding and support. We undertake research and training.

CISVic and its members are committed to volunteering and offer a range of opportunities for people to work with us. And we seek and arrange funding from philanthropic organisations and private donors.

An introduction to CISVic and what we do.
55 Member agencies
63 Sites across Victoria
541,939 Individual contacts

Our Mission & Values

CISVic is the peak body for the community information and support sector in Victoria. It assists its member agencies to provide support services to all in their local communities including vulnerable and disadvantaged people. Such services aim to uphold the dignity of all, respond to community needs, alleviate the impact of poverty and promote social justice.

We are committed to ensuring that our members have access to relevant and high-quality sector development (including networking, research and training opportunities), representation, advocacy, and operational support.

Connections

We value and rely on our connections with our members and key stakeholders to inform our work.

Empowerment

We empower communities with information and holistic support.

Integrity

We are accountable and authentic in all our dealings.

Equity

We work towards a socially just society for all.

The CISVic Board

Our dedicated and experienced Board of Directors brings together diverse expertise and a shared passion for our cause. Committed to guiding our organization towards success, they provide valuable leadership, strategic vision, and governance. Meet our esteemed Board members below.

President

Ben Smith

Read more

Ben Smith is CEO of Mornington Support Centre. He is an eternal optimist who loves to dream. You’ll find him in a coffee shop talking about life’s important things.

Vice President

Jenny Elvey

Read more

Jenny is the General Manager of Bendigo Family and Financial Services Inc with over seventeen years’ experience in leading the agency, seeing Shepparton Family and Financial Services open in 2019 and this year Cobram Family and Financial Services open.

Jenny has led the agency’s as General Manager and Financial Counsellor as well as providing supervision and support for ER and NILs workers. Jenny regularly conducts Financial Literacy education workshops in schools, TAFE’s and to the long term unemployed though various community organisations and is now working closely with mental health services providing at call financial counselling. Jenny holds a Diploma Community Welfare Work; Diploma Community Services Financial Counselling; Diploma Counselling; BA Visual Arts; No Bullshit Therapy and Mental Health First Aid for Financial Counsellors and is currently a member of FCVic and the Australian Counselling Association.

Jenny is also a member of Strathfieldsaye CFA and was awarded (2014) the National Emergency Medal for her Peer Support Work with the CFA during the Victorian fires 2009.

Treasurer

David Farrugia

Read more

David joined our Board early in 2025, bringing with him an extensive background in accounting and business.  Graduating with a Bachelor of Business (Accounting) degree, David commenced his accounting career over 30 years ago with roles at Arthur Andersen and Price Waterhouse Coopers for a combined total of 11 years, where he also achieved Chartered Accountant status in 1996. In 2001, David starting his own bookkeeping practice, offering more than just financial record keeping.  With a commitment to a practical, hands-on approach, David works closely with business owners and managers to enhance operational efficiency, improve cash flow management, and drive profitability.  David became a registered BAS Agent in 2011 and, in 2017, transitioned from Chartered Accountant to join the Institute of Certified Bookkeepers.  His experience includes working with not-for-profit organisations, notably four university student associations and a religious charity, further enriching his understanding of diverse financial environments.

Board Member

Sharon Henderson

Read more

Sharon Henderson has been the President of BANSIC for six years and involved as a volunteer for more than 10 years. She was instrumental in expanding the scope of services to meet the greater needs of their local community.  Initially, a community psychiatric nurse, she later retrained as a lawyer and predominantly worked in social welfare and human rights in Australia and Ireland. For greater than 30 years Sharon has contributed to community organisations, both on committees and on the ground. Her interest lies in supporting those without a voice whether they be asylum seekers, the disadvantaged or people with disabilities.

Board Member

Rose Paduano

Read more

Rose has been the Executive Officer at BayCISS since 2022 and was previously the Manager of Service Delivery and Operations at Port Phillip Community Group for 10 years.

Rose has extensive experience as a psychologist and manager within both the Community and Education sectors. She has worked in tertiary research, family counselling, private practice, occupational rehabilitation and migrant resources.

Rose is an advocate of social equity, strengths-based practice and lifelong learning.

Board Member

Ian Parker

Read more

Ian graduated with a PhD in Physics from Monash University after completing BSc (Hons) and Dip Ed at the University of Melbourne. He subsequently spent nearly 20 years with APM/Amcor before returning to Monash University, delivering lectures in commercial paper making and paper properties to Masters Degree students, raising funds for research and supervising research students. In 1994 he was asked to take on the additional role of representing both Australia and New Zealand on the ISO technical committee for pulp and paper industry standards and for many years chaired the Australian committee responsible for these standards. While recently relinquishing these roles he continues involvement with ISO as convenor of a working group responsible for the revision of a group of standards.

After official retirement Ian joined BANSIC, the Heidelberg support and information agency, and took on the role of President during a difficult period in the life of the organisation. With the experience in this role he joined the board of CISVic and, as a board member, seeks to use his specific skills to assist CISVic in its critical support and advocacy for the disadvantaged members of Victorian society. From time to time he has also chaired church leadership groups.

Together with his wife, Ian enjoys spending time interacting with their grandchildren. Although his days of active participation in sport are in the past, he continues to enjoy choir singing and listening to music, reading, genealogy and gardening, particularly with productive plants and Australian natives.

Board Member

Lucas Testro

Read more

Lucas is the Director of Policy and Communications at Council to Homeless Persons, Victoria’s peak body representing organisations and individuals working to end homelessness. He has more than 20 years experience as a strategic storyteller, media producer and creative leader working in the film & television, communications and community services sectors. He has developed campaigns to help organisations such as National Missing Persons Week, the Royal Dental Hospital of Melbourne, and the National Trust grow their public engagement; and created activist art projects promoting issues such as refugee rights and youth voices in the 2022 election. Lucas is passionate about social justice and the power of art and creativity to spark social change and elevate marginalised voices.

The CISVic Board

Our dedicated and experienced Board of Directors brings together diverse expertise and a shared passion for our cause. Committed to guiding our organization towards success, they provide valuable leadership, strategic vision, and governance. Meet our esteemed Board members below.

The CISVic Team

Led by our esteemed Executive Officer, our dynamic team combines passion, expertise, and a shared commitment to CISVic’s mission. With their visionary leadership, strategic direction, and operational proficiency, they drive our initiatives forward and ensure the successful implementation of our programs and services.

Our Strategic Plan

The CISVic Board, in consultation with staff and member agencies, develops a strategic plan which responds to the needs of our membership, the communities they work with and the social, economic and political environment.

Our new plan reflects the evolution of our organisation and role as a peak body. Our member agencies are central to everything we do.

The Strategic Plan informs our operational activities, and the Board monitor the implementation closely.

Download our Strategic Plan

Annual Report 2024–2025

Read the 2023–2024 CISVic annual report using the link below or browse all of our reports here.

Where to next?

If you have any questions about CISVic and the work we do, please get in touch. Alternatively, you can continue to explore our website for the resources you need.

Contact us